Hours
The Buildings at The Courtyard are open for business without restricted access during the following hours:
Monday through Friday: 8:00 A.M. to 6:00 P.M. (Except holidays)
Saturday: 9:00 A.M. to 1:00 P.M.
Card Access Systems
The Courtyard has a Card Access System, which provides automated parking garage access, building access and elevator access. This system enables the Building to provide the utmost in convenience and security to our tenants.
The Access Card (Cardkey) itself looks somewhat like a credit card. Although this card is very durable, please handle it with care. Do not punch holes in the Cardkey as it weakens its integrity.
All new tenants will be provided with Cardkey Application Forms for their employees. It is necessary that all employees fill out all the information required (employee name, car information, access levels and time zones). Please make sure that the Cardkey Application Form is signed by an authorized tenant liaison noted on the Tenant Authorization Form on hand in the Property Management Office.
Cardkeys will be issued by Building Management AFTER ALL INFORMATION HAS BEEN PROVIDED on the Cardkey Application Form. All Cardkey Application Forms can be turned in at the Property Management Office via the Tenant Center. Upon completion the Property Assistant will contact the tenant so he/she may pick up their cardkey after 3:00 P.M. the same day. Please have all requests for Cardkey changes to the Property Management office by 12:00 P.M. for same day service. All requests received after noon will be delivered the next business day.
Each card is individually numbered and assigned to ONLY ONE PERSON. Cardkeys are not transferable and should only be used by the person to whom it was assigned.
The tenant is responsible for the use of its employees’ Cardkeys including lost, stolen or damaged Cardkeys. If a Cardkey is lost, stolen or damaged, please report it to the Building Management immediately so that a new card can be issued and lost card voided. There is an activation fee for all new or replacement cardkeys of $25.00 each. Again, please do not punch holes in the Cardkey as it weakens its integrity.
Key and Lock Policy
To maintain the integrity of the building's security system, keys and other locksmith services must be coordinated through the Property Management Office. All requests must be submitted via the Tenant Center by an authorized tenant representative.
All locks and/or latch sets and other hardware must be up to building standard. Therefore, should you require any changes or additions, they must be done through the Building Management.
In the event that you are locked out of your suite during normal business hours, you may obtain access by the Building Management if authorization is provided by an individual noted on the Tenant Authorization Form (that is on file).
Should you be locked out of your suite after normal business hours, Property Management will not be able to assist you. You must contact your office manager or an authorized representative of your company to gain access. Please note Security Officers do not have keys to Tenant Suites.
Deliveries
Handheld deliveries or those with small carts may be made through the building lobby and elevators. Larger deliveries must be done by express permission granted by Property Management at allotted times and taken up through an elevator designated by Property Management.
Mail Service
There is a mail room located in the main lobby. Upon move-in, each company is given a key to their mailbox in the mail room.